Quick answers for shipping, returns, sizing, and how to get in touch.
Common questions about ordering, delivery, and returns.
Ready-to-wear orders are usually delivered within 2–5 working days within the UK and 5–10 working days internationally. Delivery times may vary during busy periods, public holidays, or due to circumstances outside our control.
Made-to-order and bespoke pieces require additional processing time. An estimated completion and delivery timeframe will be provided when your order is confirmed.
Yes. Eligible ready-to-wear items purchased online may be returned in accordance with our Returns & Refunds Policy. Please notify us within 14 days of receiving your order if you wish to cancel and return an eligible item.
Returned items must be unworn, unused, and returned in their original condition.
Bespoke, made-to-measure, personalised, and altered items are generally not eligible for change-of-mind returns. This does not affect your statutory rights where an item is faulty or not as described.
Please refer to our Size Guide and the sizing information provided on each product page.
As the fit may vary depending on the fabric, cut, and silhouette of each design, we recommend checking the individual product details before ordering.
If you are unsure which size to choose, please contact us via WhatsApp before placing your order and we will be happy to assist you.
Yes. MideLilian offers premium bespoke and made-to-measure services for selected designs.
Please contact us via WhatsApp or email to discuss your requirements, preferred design, fabric availability, measurements, pricing, and estimated completion time.
Selected MideLilian designs may be available to order in alternative prints or fabrics, subject to fabric availability.
Please contact us before ordering to discuss the available options.
Yes. MideLilian is UK-based and ships internationally.
International delivery times and charges may vary depending on the destination. Customers are responsible for any applicable customs duties, taxes, or import charges imposed by their destination country.
Where tracking is available, tracking information will be sent after your order has been dispatched.
If you have not received your tracking information or need assistance with an order, please contact us with your order number and the email address used at checkout.
Please contact the MideLilian team via email or WhatsApp and include your order number, where applicable, along with details of your enquiry.
At MideLilian, we aim to process and dispatch orders as quickly as possible.
Ready-to-wear orders are usually delivered within 2–5 working days within the UK and 5–10 working days internationally.
UK standard shipping is £4.99 for orders below £75 and free for orders over £75.
Made-to-order and bespoke pieces require additional production time. Estimated completion and delivery times will be discussed and confirmed when your order is placed.
Once your order has been dispatched, tracking information will be provided where available.
Please note that delivery times are estimates and may vary during busy periods, public holidays, severe weather, courier delays, or other circumstances outside our control.
For international orders, customers are responsible for any customs duties, taxes, or import charges that may apply in the destination country.
We hope you love your MideLilian order. However, we understand that you may occasionally need to return an item.
For eligible ready-to-wear items purchased online, please notify us within 14 days of receiving your order if you wish to cancel your purchase and make a return. You will then have a further 14 days to return the item to us.
Returned items must be unworn, unused, and returned in their original condition.
Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning the item.
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.
Bespoke, made-to-measure, personalised, or altered items are generally not eligible for change-of-mind returns. This does not affect your statutory rights where an item is faulty or not as described.
To request a return, please contact us via email or WhatsApp and include your order number and reason for return.
Where tracking is available, tracking information will be sent after your order has been dispatched.
If you have not received your tracking information or need assistance with an order, please contact us with your order number and the email address used at checkout.
Please refer to our Size Guide and the sizing information provided on each product page.
As the fit may vary depending on the fabric, cut, and silhouette of each design, we recommend checking the individual product details before ordering.
If you are unsure which size to choose, please contact us via WhatsApp before placing your order and we will be happy to assist you.
For support, partnership inquiries, or newsletter requests, contact MideLilian by email or WhatsApp and include any helpful context such as product name or order number.
WhatsApp: +44 7721 797354